I’ve been kinda bummed lately, but OTHER PEOPLE ARE NOT HELPING.
At work, I’m standing in a short line in front of a cafeteria food station while the cooks are dancing around, making noise signals from one station to another, and burning items and messing up orders. I recently had something prepared incorrectly while I was the only one in line.
I went to a mall food court today for lunch, where I placed my order as one customer of many in a line that moved sequentially. They managed to somehow mess up the order of the dishes and I had to tell them whose plate belonged to which customer. I paid for my food but was still waiting for one last item. The girl behind the counter asked me IN SPANISH what I was waiting for.
Later today, hoping to get a predictable service, I went to a Starbucks in which the barista incorrectly prepared a Carmel Macchiato. I’m no barista, but I’ve had the drink enough times that I know how it is made. Shouldn’t someone employed by Starbucks know the procedure better than a customer? After all, I haven’t read the training manual. (Didn’t they just retrain 135,000 employees?) About three years ago I challenged a Starbucks employee who misconstructed a drink. They dug up an employee manual to confirm the procedure — and I was correct.
Maybe it’s not me. I feel that somehow (and lately), everybody is just not caring. I mean, is it difficult to warm a hamburger bun on a grill without completely charring it? Is it difficult to keep plates of food in order? What about following well known, published directions?
I know it is not my job to police, educate, and train the masses at large. But when I am dealing with stresses of my own and need some predictable, reliable services, where can I turn to? You do your job, and I’ll do mine.
